Reference

Terms & Conditions for your 4nec2 account

These terms explain how your account works, what you agree to when you open it, and when we may ask for extra checks.

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4nec2 Terms & Conditions for your 4nec2 account
ASK OUR TEAM

Where to send policy questions

If a term looks unclear, send us the clause name and the email on your account, and we will point you to the right rule.

Live Chat Use chat for account-specific questions, correction requests, or a faster read on a term that affects your login or payment flow. We may ask you to confirm your email before we discuss private details.
Email Support Write to us when you need a dated record of your request, want to question a clause, or need help attaching a document. Include your registered email and the section name you are asking about.
Contact Form Choose the form if you want a copy of the request stored with your account file. It helps when you need to ask about access, identity checks, or a change to your contact details.
DATA AND ACCESS

How we handle account records

We keep your account records only for the reasons set out in these terms: access control, payment processing, fraud checks, dispute handling, and legal duties.

Data Use

We use the details in your account to match requests, process withdrawals, and handle disputes. We keep the use narrow and linked to the action you asked us to take, not for unrelated activity.

Cookies

Cookies help the site remember your login session, device choice, and language settings. If you clear them, you may need to sign in again or reset some preferences the next time you open the page.

Login Security

Use a password that only you know, and keep your phone or email secure if it is tied to login. We may step in if we see unusual activity, a new device, or repeated failed sign-ins.

Record Retention

Some records stay with us for a period set by law or by payment and dispute handling needs. After that, we delete, anonymise, or archive them so the file does not sit open forever.

Request Changes

If your address, phone number, or email changes, send us the new details from the account contact you control. We may ask for proof before we edit a record that affects access or verification.

Contact Path

For a correction, deletion request, or query about how a clause affects your account, contact support with the section name and your registered email. That helps us answer the right team on the first pass.

Questions about these terms

These questions cover the parts of the terms you are most likely to check first: who can use the account, how we handle records, when we may ask for more details, and how you can contact us. If your case is unusual, the written terms and any notice shown in your account area take priority over a general answer here. We keep this section short so the main rules stay easy to find.

You agree to the terms on this page, any extra notice shown when you log in, and any rule that applies under local law. If there is a conflict, the stricter applicable rule controls the account action in question.

Access depends on local law and is available only where local law permits. If a region, network, or payment check does not fit the rules for your account, we may block or pause the request until it is cleared.

We may ask for extra details to confirm identity, match a payment request, protect the account from misuse, or settle a dispute. The request is tied to the action you want to complete, not to general browsing.

Send the updated detail from the contact method linked to your account, then follow any proof step we request. We use those checks to avoid mistakes on login, payment, and record keeping.

We keep records for as long as needed for account control, payment handling, dispute work, tax duties, or other legal duties. When that reason ends, we remove, anonymise, or archive the record as needed.

Contact support with the clause name, your registered email, and a short description of the issue. That lets us route the request quickly and send you the part of the terms that applies to your case.

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